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Feedback from people we have helped

We're obsessed with customer service at ECC and we're always delighted to receive "thank you" letters and feedback from the people we help.

To find out your options for releasing yourself from your own Timeshare problems and potentially recovering money, please complete the form now.

After years of ever increasing maintenance fees & deterioration of the resort, we decided to look at options of getting out of our Airtours timeshare. Although sceptical, we made the decision to visit ECC in Sterling. The consultation was very informative and was advised the whole process could take a minimum of a year to 18 months and our case took just under 18 months.

After paying an up-front fee we were still very sceptical to be honest so on several occasions requested an update to make sure things were moving along which they did provide. What gave us more piece of mind that we did the right thing was when we had to visit a local solicitor to have official documents drafted up. Shortly after that our case had been passed to M1 legal Lawyers in Spain and they won our case.

On a whole I cannot fault ECC with our personal experience.

Mr & Mrs S - Airtours Beach Club

"Great result Diamond ownership/points relinquished after approximately 16 weeks. A great weight lifted from our shoulders as now being retired we could not afford this years Management fees."

MR & MRS W - Orange Lake

"The service was excellent, we were kept informed regarding the status of the case every step of the way.  Very helpful and knowledgeable if we needed to contact them.  Extremely prompt with their responses to any queries.  100% satisfied with every part of the service including the outcome.  We would definitely recommend anyone to contact them to relinquish their timeshare agreements."

MR & MRS C - White Sands Club

"I must admit to being sceptical after previously trying to get out of my timeshare contract myself. It was the best decision I made to use this professional service as I am now free from what I considered a very difficult timeshare contract. I can honestly say I am over the moon with the service provided and the helpful manner of all the staff involved. From the day I started I was treated with honest feedback and integrity from the staff. I would have absolutely no hesitation in recommending this service to timeshare owners who wish to be free of their contracts."

MR & MRS H - Airtours Beach Club

"We would like to thank you for the relinquishing of our membership with Diamond Resorts and resolving this matter on our behalf. As we were kept informed during the process, we know that the legal department have put a lot of effort into dealing with our case and have succeeded to surrender our membership. We are so very relieved to know that we will no longer be put through any further stress and anxiety - all of which has taken a great toll on our lives and our health."

MR & MRS T - Diamond Resorts

Now please call us on 0800 6101 512 or complete short enquiry form and take your first step on the way to freedom from Timeshare... before you know it, you could be writing your own recommendation for us!